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Before sending your query, why not see if we've already answered it in our Help and Support section?If you're contacting us about the prepayment issue with overpaying please read our information for our gas prepayment customers first.
It's not currently possible to request this info retroactively, however.
Should you wish to review the quality of your chats, consider using the Chat Ratings feature, which links to all the Great Chats and Chats to Review transcripts from the Reports page, as rated by visitors to your website.
Please complete the details below, then enter your query in the space provided. ON account you have with us, please include your account number in your message.
When you use this form, we’ll get back to you as soon as we can, but we don’t answer emails immediately.
Pure Chat also offers apps for i OS and Android so your team can respond to customers from anywhere.
It's not currently possible to receive an export of all transcripts and their content. You can generate a CSV export of your chat transcript metadata over any period.
Chatra is a functional, easy to use piece of chat software for websites that allows your customers to contact you in real-time via live chat or message you when you are offline, so you can answer their questions, solve any problems and help them make purchases.
This guide will help you set up Chatra live chat on your website and tell you how to get the most out of it.
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