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We welcome any kind of feedback, whether positive or negative as this helps us identify where things are working well and also where there may be room for improvement.This page provides information about Leeds Teaching Hospitals NHS Trust’s process for raising a concern (using PALS) or a complaint about the care or service you received as a patient.Any queries relating to appointments should be directed to the appropriate clinical administration unit – their contact details will be on your appointment letter.

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You can also write to us at: PALS Team Leader Maidstone and Tunbridge Wells NHS Trust Maidstone Hospital Hermitage Lane Kent, ME16 9QQ From 1 July 2016, the patient transport service for patients attending Maidstone and Tunbridge Wells Hospital has been provided by G4S.

We hope that they provide you with a high standard of service, but if you have any concerns or complaints about their service, please contact them directly at: Telephone: 08 email: [email protected], or, by post, Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU.

You can raise your concern by either contacting the manager of the service you wish to make a complaint about or the complaints team of the organisation which manages the service.

If your concern cannot be resolved informally, you will receive a written acknowledgement of your formal complaint within 3 working days and your issues will be fully investigated under the Formal Complaints Process.

Comments, Complaints, Concerns and Compliments The information on this website is for patients, relatives, carers and friends.

It tells you how you can give us feedback on the care or service you or a friend or member of your family has received.

This timescale can be extended in exceptional cases.

We welcome all feedback, both positive and negative, and view it as an opportunity to learn and improve our services. The first stage is called 'local resolution' and most concerns are resolved at this stage.

Please view our Comments, Complaints, Concerns and Compliments leaflet for additional information.

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